What should I do if my Meta integration is not working?

If your Meta (Facebook/Instagram Ads) integration is not working or data is not updating, follow these steps:

Step 1: Refresh the Integration

Go to Integrations and refresh your Meta connection.

Step 2: Wait for Data to Sync

Allow 5–10 minutes for the data to update.

Step 3: Reconnect the Integration

If the issue continues:

1. Disconnect Meta

2. Reconnect it

3. Ensure the correct Ad Account is selected

What should I do if the issue is still not resolved?

If the issue continues after completing the steps above, please contact our support team:

• Visit help.finzite.io

• Or submit a ticket via our Customer Support Portal

Please include:

• Your store name

• The affected integration

• A description of the issue

• Screenshots (if possible)

Our team will assist you as quickly as possible.